Privacy Policy

Effective Date: 2026  |  Last Updated: 2026

This Privacy Policy ("Policy") describes how JVZooHub ("Company", "we", "us", or "our"), operator of www.jvzoohub.com, collects, uses, stores, and discloses information about users of our platform. By accessing or using our services, you agree to the practices described in this Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

1.1 Information You Provide Directly

• Account registration: Name, email address, and password when you create a vendor or buyer account.
• Billing information: Payment details processed securely by Stripe, Inc. We do not store full card numbers on our servers.
• Profile & settings: Brand name, logo, SMTP configuration, and other customisation preferences you provide.
• Communications: Any messages or support requests you send to us.

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, browser type, operating system, IP address, and timestamps.
• Log data: Server logs, error reports, and API request logs retained for security and debugging purposes.
• Cookies & tracking technologies: As described in our Cookie Policy.
• JVZoo IPN data: When you connect your JVZoo account, we receive and store Instant Payment Notification (IPN) data — including buyer email addresses, product names, transaction IDs, sale amounts, and refund events — solely to power the bonus delivery features of our platform.

1.3 Information Received from Third Parties

• JVZoo: IPN webhook payloads triggered by sales, refunds, and chargebacks on your JVZoo products.
• Stripe: Subscription status, plan changes, and billing events.
• Cloudflare: Security event data and CAPTCHA verification results.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and deliver the services you have subscribed to;
• Process IPN notifications and automatically grant or revoke buyer access to bonuses;
• Send transactional emails (welcome emails, bonus delivery notifications, purchase confirmations);
• Process payments and manage billing via Stripe;
• Respond to support requests and communicate about your account;
• Monitor platform security, detect fraud, and prevent abuse;
• Analyse usage trends and improve our platform features;
• Comply with applicable legal obligations.

3. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process personal data on the following legal bases:

• Contractual necessity: To perform the services you have contracted with us.
• Legitimate interests: Security monitoring, fraud prevention, and platform improvement.
• Legal obligation: Compliance with applicable laws and regulations.
• Consent: For optional marketing communications, where applicable.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share information in the following limited circumstances:

• Service providers: Trusted third-party vendors (e.g., Stripe, Cloudflare, email providers) who assist in operating our platform, under confidentiality obligations.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfer: In connection with a merger, acquisition, or sale of assets, with advance notice to affected users.
• Protection of rights: To enforce our Terms of Service or protect the rights and safety of the Company, our users, or the public.
• Consent: With your explicit consent.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account termination:

• Your data remains accessible for 30 days to allow export;
• After 30 days, account data is permanently deleted from our systems;
• IPN logs and transaction records may be retained for up to 7 years for legal and tax compliance purposes;
• Anonymised, aggregated analytics data may be retained indefinitely.

6. Data Security

We implement industry-standard technical and organisational measures to protect your information, including encrypted data transmission (TLS), hashed password storage, and access controls. However, no method of electronic transmission or storage is 100% secure. You use our services at your own risk and are responsible for maintaining the security of your login credentials.

7. International Transfers

Our servers and service providers may be located in countries outside your jurisdiction. Where we transfer personal data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data ("right to be forgotten");
• Object to or request restriction of our processing;
• Request portability of your data in a structured, machine-readable format;
• Withdraw consent at any time (where processing is based on consent);
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at legal@jvzoohub.com. We will respond within 30 days.

9. Third-Party Links

Our platform may contain links to third-party websites. We have no control over and accept no responsibility for the content, privacy practices, or cookies of those sites.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our platform at least 14 days before taking effect. Your continued use of our services after the effective date constitutes acceptance of the updated Policy.

12. Contact Us

• Company: JVZooHub
• Website: www.jvzoohub.com
• Support: support@jvzoohub.com
• Legal / Privacy: legal@jvzoohub.com